Engaging Culture is a factor determining a competitive advantage in BSS companies. To build such culture activities at several levels are needed: Conscious Leadership, Performance improvement engaging tools, Coherent management system, Development and maintenance system.
Overview of the best practices of building the engagement culture based on case studies in BSS.
Engaging Leadership |
Engaged Employees |
IT tool building individual and team engagement |
Engaging Culture |
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Business Challenges |
Leaders derive from an expert role and have no sense of responsibility for engaging teams. Lack of skills to stimulate employees to develop, improve processes, demonstrate initiative and responsibility Inability to support employees in the process of change. |
Employees demonstrate relatively low engagement. Problems with communication both with customers and within the team. Low energy to develop, improve, take responsibility. The "from-to" attitude is dominating. |
Lack of process measurement. Lack of visibility of improvement potential. Lack of team working environment. Unbalance workload. Lack of ROI on improvements. |
Lack of energy to change the status quo. Business need to standardise processes and prepare for automation. Lack of structured and sustainable approach to the continues improvement that results both in engagement and productivity increase. Unused specialists potential - Me vs We culture. |
Solutions |
Training: Leadership role Effective and Engaging Meetings Comprehensive leadership Engaging in change Energy management |
Short workshops: Cooperation and communication - Colors Personal effectiveness Energy management Self-management in the process of change |
1 simple IT platform for all tasks and data. 1 simple IT tool to: Measure. Automate flow. |
Positive Productivity® - 4 Gates, 3 Dimensions (Client, Employee and Business) and 7 habits for the teams. Variety of ways of implementation from the structured transition plan to the self implementation package. |
More info | www.4results.pl | www.engage4results.pl | www.HarmoDesk.com | www.PositiveProductivity.eu |
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